Refund & Replacement Policy

✓ Replacement Policy (Best-Effort, Within Warranty)

Each product/plan on our site shows its own warranty duration (e.g. 7 days, 30 days, 1 year). If the account you purchased stops working within that warranty period, we will do our best to provide a free replacement, subject to:

• Stock availability of the same plan at the time of the issue
• The platform's current state (sudden bans, security crackdowns, region restrictions etc. may delay or prevent replacement)
• You having followed our usage rules (no password change, no region change, no abuse of the account)

প্রত্যেক product/plan এর আলাদা warranty duration থাকে। ওই সময়ের ভেতরে account এ সমস্যা হলে আমরা যথাসম্ভব ফ্রি replacement দিব — stock থাকা সাপেক্ষে এবং platform এর তখনকার অবস্থার উপর নির্ভর করে।

✗ No Replacement After Warranty Expires

Once the warranty period ends, we are unfortunately unable to replace, repair, or compensate the account — even if it stops working the next day. Please plan your usage accordingly and consider buying a longer-warranty plan if you need extended coverage.

Warranty শেষ হওয়ার পর account এ যেকোনো সমস্যা হলে আমরা আর replace, repair বা ক্ষতিপূরণ দিতে পারব না। তাই দয়া করে warranty এর সময়সীমাটা মাথায় রেখে use করবেন।

✗ No Cash Refund on Delivered Orders

We do not offer cash refunds for any account that has already been delivered to you. The only post-delivery remedy we provide is replacement within the warranty period. This is a firm policy and applies to all products without exception.

একবার account deliver হয়ে গেলে কোনো cash refund দেওয়া হবে না — শুধু warranty এর ভেতরে replacement।

↻ Full Refund — Undelivered Orders Only

If we are unable to deliver your order within 7 days of payment, you are entitled to a full refund. Just contact our support with your order number and we'll process it as quickly as possible.

Payment এর ৭ দিনের মধ্যে আমরা deliver করতে না পারলে সম্পূর্ণ টাকা refund পাবেন। Support কে order number সহ message দিন।

! Things Outside Our Control

We want to be transparent: certain situations are completely outside our control, and we may not be able to fix them even within warranty. These include — but are not limited to:

• Platform-side bans — sudden mass account suspensions by the platform
• Original owner password reset — for shared accounts, the owner may change credentials at any time
• Region restrictions / IP blocks — platforms blocking certain countries or VPN usage
• 2FA enforcement — platforms newly requiring SMS / authenticator app
• Plan changes by the platform — e.g. removing a feature, changing pricing, ending a plan
• New security policies — device limits, family-only restrictions etc.
• Buyer-side misuse — sharing credentials, attempting to change password, using a different region/IP than agreed

In these cases we will still try our best to help and find a workaround, but we cannot guarantee a fix or a replacement. We hope you'll understand this is the honest reality of being a reseller in this industry. 🙏

কিছু পরিস্থিতি আমাদের সম্পূর্ণ হাতের বাইরে — যেমন platform এর hothat ban, original owner এর password change, region block, নতুন 2FA enforcement, platform এর plan policy পরিবর্তন, অথবা buyer-er নিজের ভুল ব্যবহার। এসব ক্ষেত্রে আমরা চেষ্টা করব কিন্তু guarantee দিতে পারব না। এটাই reseller হিসেবে আমাদের সৎ বাস্তবতা — আশা করি বুঝতে পারবেন।

📞 Need Help?

For any replacement request or refund query, please contact us within your warranty period through:

• 📧 support@ayandigitals.com
• 💬 In-dashboard Messages tab (fastest)
• 📲 Telegram / WhatsApp links in the footer

Always include your Order Number (starts with AYN-) so we can help you faster. Thank you for shopping with us — we genuinely appreciate your trust 🧡